Shipping policy

We can now offer a FREE Postage & Packaging Service within the United Kingdom using the Royal Mail Special Delivery Service.

In addition, all items dispatched are fully insured using our own Comprehensive Insurance Policy. 

All orders come packaged in our presentation boxes or packaging. Our aim is to dispatch all orders within 3 working days via Royal Mail Special Delivery, or with a specialist courier, with the exception of bespoke items.

Delivery is made via Royal Mail Special Delivery or specialist courier, which should arrive the next working day following despatch.

We currently only deliver to addresses within the UK.

We will only deliver to the billing address registered to the authorised card with is authorised for the original payment.

The parcel must be signed for on receipt & this will be used as proof of delivery.

If someone without authority signs for your delivery at the address given by you it will not be the responsibility of Andrew Lamputt Silversmith & Jeweller.

As items require a signature on delivery, if you should not be available to do this & they are returned to a Royal Mail Depot, it becomes your responsibility to make arrangements to collect them.

Items will only be dispatched once full payment has been received, verified & accepted by ourselves & the Bank.

Whilst every effort is made to maintain stock quantities accurately there may be occasion where this system fails & if for any reason this occurs & we are unable to fulfil your order we will inform you as soon as we become aware of this & provide you with a full refund.

All orders are dispatched in our presentation boxes or packaging, with the exception of bespoke items, but not gift wrapped. This allows the purchaser to check the items before presenting them as a gift, whilst still coming beautifully presented without the need to wrap on receipt.