We understand that it is not always convenient to have parcels delivered to your home, & some customers prefer the personal shopping experience. That is why we are pleased to offer our Pickup In Store service.
You can pay for your items online & collect them from our shop at 28 St. Owen Street, Hereford. This service offers all the convenience of online shopping without waiting at home for a delivery.
How to Order
1. Browse our website
2. Add your chosen item(s) to your basket
3. At checkout, select "Pickup In Store" as your delivery option
4. Complete payment
5. We will contact you via email once your order is ready & arrange a convenient date & time for collection
Once you have placed your order, you will receive an order confirmation email. When your order is ready to collect, we will send a “Ready for Collection” email. Please wait for this before visiting our shop.
Collection Times
Your item(s) may take up to 3 business days to be ready for collection. If there is any delay, we will notify you by telephone or email.
Please note that an appointment is required for collections. To book, contact us on 01432 274961, via email at al@andrewlamputt.co.uk, or through the Contact Us page on our website.
What You Will Need When Collecting
For security reasons, only the person who placed the order can collect it. We are unable to release orders to anyone else unless prior arrangements have been made.
To collect your order, please bring:
A copy of your order acknowledgement email
The original payment card (for card payment verification)
Photo ID (passport, driving licence, or UK National ID card)
Nominating Someone Else for Collection
If you are unable to collect the order yourself, please contact us in advance with the name of the nominated person. For security, they will need to present:
Their ID
Your "Ready for Collection" email, order number, & name
Please forward the email to them to ensure they have all necessary details.
Gift Wrapping
We are unable to offer gift wrapping at the time of collection, as we will ask you to confirm the item upon pick-up.
Viewing Items In Person Before Purchase
If you wish to see an item in person before buying, we can reserve it for 48 hours. Simply quote the product Ref. number when contacting us by telephone or email. There is no obligation to buy if you change your mind after viewing the item.
Payment & Order Amendments
Your payment will be pre-authorised when you place your order & processed within 48 hours. Unfortunately, once an order is placed, it cannot be amended or cancelled.
We will hold your order in store for 7 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.
Other Notes
During busier times, you may be asked to wait as we limit the number of customers in-store at one time.
For store opening times & contact details, please visit our Contact Us page.
If you do not receive your order confirmation email, please check your Junk or Spam folders. If you still cannot find it, contact us, & we will be happy to resend it.
For any other questions or assistance with our Click & Collect service, please telephone 01432 274961, email us at al@andrewlamputt.co.uk, or contact us via the Contact Us page on our website.
