Returns & Cancellations

If you wish to cancel your order: 

(a) you can notify us by telephone on 01432 274961 before we have dispatched the goods to you

OR

(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause listed below.

We only give a cash refund on faulty goods.

We are also unable to refund monies, exchange items or issue a Credit Note for any Special Orders or for Commissioned Work.

However, other than this, we will gladly exchange or issue a Credit Note, (with proof of purchase), for unused or unwanted items, with the provision that they are in the original conditions.

The rights to return the goods to us as referred to above will not apply in the following circumstances:

  • If any products have been made or customised specifically for you.
  • If, following our inspection, there is deemed to be any damage or wear to the items
  • If items are returned outside the agreed 30 day period
  • If there are any faults on the goods on delivery and we have not been notified within 48 hours of arrival.

The provisions of this clause do not affect your statutory rights.