GDPR & Privacy Policy

To protect our customers and clients, the following Privacy Policy explains how we use the information we collect and the data you provide when interacting with our web site www.andrewlamputt.co.uk.

 

Andrew Lamputt Silversmith & Jeweller is committed to preserving the privacy of all visitors to our website at www.andrewlamputt.co.uk. Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.

By using the contact form, or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

 

What information we collect.

We collect and record your personal information both electronically and on paper when we are asked to process information on your behalf or to communicate with you. This information includes your name, address and telephone number. When beneficial to you, we will request an email address which will be used for the same reasons stated above.

Google Analytics is used by this business to anonymously track behaviour of the users who access this website.

When you visit, contact us or order products or services on www.andrewlamputt.co.uk, you will be asked to provide certain information, about yourself, for example, your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and emails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

 

Email and contact form.

The data entered on the Contact Form is stored by this website. Your email address will not be disclosed to any third party. The emails are received using Microsoft Outlook and the Data is safeguarded by this system in the normal way. We may use the contact information supplied to communicate with a user of this Contact Form to undertake the requests required. This may include replying to the email address submitted.

 

Use of information.

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop or business. In particular, we may use your information to contact you for your views on our service and to notify you occasionally about important changes or developments to our website or our services. Further, where you have consented, we may also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

 

Disclosing and sharing data.

The information you provide us will only be accessed by or given to third parties where necessary to process your order and transaction, such as companies who process credit and debit card payments, Royal Mail Special Delivery and Specialist Couriers to deliver your order.

We may also pass aggregate information on the usage of our website to third parties, but this will not include information that can be used to identify you. Subject to GDPR Regulations.

If our business enters into a joint venture with, or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Subject to GDPR Regulations.

Unless required to do so by law, we will not otherwise share, sell or distribute any of your personal data or disclose to third parties.

Countries outside the European Economic Area do not always have strong Data Protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Subject to GDPR Regulations.

 

Options to access update or remove your data.

As a customer or client, you are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.

If you wish to view the data we hold on yourself, or if you decide to have your data removed from our systems, please ask to speak with The General Protection Regulation Data Officer, Mr Andrew Lamputt or a senior member of staff. You will be asked to complete a simple request form to enable us to proceed. This will be done as soon as possible and we will provide confirmation that the actions involved have been completed.

We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold on you.

 

How we protect data.

We employ both physical and technical security measures to ensure we keep your data safe and to prevent unauthorised access, processing, accidental loss, destruction and damage to your personal information.

 

How long do we retain the information?

We retain your information for as long as it is required for the purpose for which it is collected or as long as the law requires.

 

Data Breeches.

Unlawful data breeches of this website will be reported within 72 hours of the breech.

 

Website hosting.

Our website is hosted by Shopify.

 

Data Protection Officer.

The Data Protection Officer is Mr Andrew Lamputt.

 

Changes or amendments to this policy.

This Privacy and GDPR Policy may be amended or changed in accordance with the relevant legislation.

We request any users of this website to check this page periodically for any relevant changes. 

Any changes to our Privacy Policy in the future will be posted to the website and where appropriate, through email notifications.

 

Contact.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to al@andrewlamputt.co.uk.